top of page
Frequently Asked Questions
-
How do I order?Find the products that you want from your favorite US stores. Take a screenshot of your cart and head to Shop Now to fill a simple form with all your product details. Choose how to pay for your order from the secure link we will send through WhatsApp.
-
How long does it take to receive my order?From the moment we start processing your order to the moment you have your order in your hands, it takes about two weeks. We work closely with our team to deliver your products in the shortest amount of time possible.
-
How do I know if I can order from KOZA?Currently, only people in CDMX and EDOMEX are able to use this service. More locations COMING SOON.
-
Where can I shop?You can order from whichever store that ships to the US. CONSIDERATIONS: - Although you may purchase from whichever site you want, there are certain products that you are not allowed to purchase. - If you order from a website that is not US based, shipping times may be longer.
-
How can I pay for my order?All transactions on our platform are securely processed by Stripe, ensuring a safe and reliable payment experience. We accept a wide range of payment methods to accommodate your needs.You can make purchases using major credit cards such as American Express, Visa, and Mastercard, as well as most major debit cards. For added convenience, we also support payments through bank transfers and various e-wallets. This flexibility allows you to choose the payment method that best suits your preferences.
-
Can I order larger items?Yes! Fill out the order form and our team will reach out to make sure we get everything right. Fees and shipping times may change depending on your item.
-
What am I not allowed to buy?The following items are NOT permitted for sale: - Alcohol and Tobacco Products: All types of alcoholic beverages and tobacco products are prohibited. - Medical Products: This includes pharmaceuticals, certain medical devices, and other health-related items. - Firearms and Weapons: Any form of firearms, ammunition, and related weaponry cannot be bought. - Adult Content and Services: We do not allow the sale of any adult content or services intended for adult audiences. - Pets and Livestock: The sale of live animals, whether for companionship or agricultural purposes, is not permitted. Please make sure your products comply with these guidelines.
-
How can I track my order?Our team will give you constant updates on the status of your order through personal WhatsApp messages. Contact us if you have any questions regarding your order.
-
Are there any returns?Due to the terms and conditions of this service, all sales are final. RETURNS ARE NOT ALLOWED AT THE MOMENT. Sorry for the inconvenience
-
What if my item is damaged?Our team carefully reviews your products before sending them to you. We make sure that your products are in perfect condition so you don’t have to worry. In case of a damaged product, KOZA will make sure to return the product and replace it with one that meets the standards. When sending you your products, our trusted couriers will treat your order with the highest level of care to assure you receive your order in perfect condition.
bottom of page